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A software company exploring an opportunity to turn its 30 person office into a virtual company by having its employees work from home to streamline operations and significantly reduce costs…

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Prior to engaging World Class Technologies, all IT needs were handled by one internal employee, and the firm did not have a help desk system, ticketing system or the ability to track support issues. Prior to our involvement, the organization did not have any user support tools, automation for maintenance on work stations and servers, or self-healing procedures implemented within the organization. An anonymous survey taken by employees rated satisfaction with the one-person IT department as a 3 on a 1-10 scale.

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Since the start of the recent economic downturn, this organisation has struggled to stay afloat in a stagnant industry. After identifying the necessary infrastructure improvements, World Class Technologies decided to take a “Band-Aid” approach to non-client facing issues for the first six months. The purpose of this was to allow the organisation to make budgetary adjustments to save capital for the upcoming infrastructure improvements. We assured the organisation that these temporary budget cuts will be beneficial in the long-run.

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